RETURNS EXCHANGES and REFUNDS
Because our items our specifically handmade to order and unique for you, we do not accept returns or exchanges.
However, sometimes mistakes happen on our end or exuberant postal workers can sometimes handle items even rougher than anticipated.
If your item arrives damaged, defective or you are unhappy with your order for any reason, within 14 days of delivery, please send a photo of your item with an explanation of the issue to sassy@impropermug.com and we will get a replacement rushed right out to you!
